- Bourne International
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At Bourne International, we strive to make your payment process smooth and secure. Below are the payment options available for your convenience:
1. Credit/Debit Card Payments:
We accept payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When making a purchase, please ensure that the billing information provided matches the information associated with your card to avoid any processing delays.
2. PayPal:
For added flexibility and security, we offer PayPal as a payment option. Simply select PayPal at checkout and follow the prompts to complete your transaction securely. Please note that additional PayPal fees may apply, depending on your region and currency.
3. Bank Transfers:
For larger transactions or corporate orders, we accept bank transfers. To initiate a bank transfer, please contact our Customer Service team for further instructions. Keep in mind that bank transfers may take additional time to process, so we recommend planning accordingly for timely delivery of your order.
Shipping
At Bourne International, we understand the importance of timely and reliable shipping to ensure your orders reach you efficiently. We offer a range of shipping services tailored to meet your specific needs:
1. Direct Container Program:
For Trade partners, our Direct Container Program provides a cost-effective solution. With this program, your products are shipped directly from our Indonesia warehouses to you. Streamlining the logistics process and reducing transit times.
2. USPS (United States Postal Service):
For smaller parcels and standard shipping needs, we partner with USPS to offer affordable and efficient shipping options. USPS services include First-Class Mail, Priority Mail, and Priority Mail Express, with delivery tracking available for added peace of mind.
3. FedEx/UPS:
For expedited shipping and reliable delivery services, we collaborate with leading carriers such as FedEx and UPS. Whether you require overnight shipping, express delivery, or international shipping, FedEx and UPS offer a range of options to meet your time-sensitive requirements.
4. Palletized Curbside Delivery:
For larger items or bulk shipments, we provide palletized curbside delivery services. Your products will be securely packaged on pallets and delivered to your specified location for convenient pickup. This service is ideal for commercial deliveries or large-scale projects requiring efficient handling and distribution.
5. White Glove In-House Assembly:
For a seamless and hassle-free experience, we offer white glove in-house assembly services. Our skilled technicians will deliver your products directly to your location, assemble them according to your specifications, and ensure they are ready for immediate use. This premium service is perfect for high-value items or complex installations that require professional handling and assembly.
Shipping Rates and Delivery Times:
Shipping rates and delivery times may vary depending on the shipping method selected, the destination address, and the size and weight of the items being shipped. During the checkout process, you will have the opportunity to review available shipping options and choose the one that best fits your needs.
Tracking and Support:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment and monitor its progress until it reaches its destination. If you have any questions or need assistance with your shipment, our Customer Service team is available to provide support and guidance.
Return and Refund Policy:
At Bourne International, we are committed to ensuring your satisfaction with your purchases. Please take a moment to familiarize yourself with our return and refund policy.
Returns Accepted:
Customer Responsibility:
Refund Processing:
Damaged Product:
Contact Us:
Stay Updated:
We appreciate your business and aim to make your shopping experience as seamless as possible. If you have any questions or need assistance with your return, feel free to reach out to our customer support team.
Thank you for choosing Bourne International for your marketplace purchases.
At Bourne International, we take pride in the quality and craftsmanship of our furniture. To ensure your pieces remain beautiful and functional for years to come, please follow these care guidelines:
Bourne International Manufacture Warranty
The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable.
Bourne International, Inc, (“Bourne International”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Bourne International products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.
All warranty periods commence on the date of delivery of the product.
Product or Part | Limited Warranty Duration | Labor Coverage | ||
Frames Used In Upholstered and Leather Products | 1 Year Limited Warranty | 1 Year | ||
Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area. | 1 Year Limited Warranty | 1 Year | ||
Recliner Mechanisms |
| 1 Year | ||
Murphy Bed Mechanisms | Limited Lifetime Warranty* | 1 Year | ||
Murphy Bed Tri-fold & Mattresses** | 10 Year Limited Warranty – Pro-rated | 1 Year | ||
Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached Cushion which means each cushion core in a seat cushion which is attached to the product. | 1 Year Limited Warranty | 1 Year | ||
Leather and Upholstery Fabric**** | 1 Year Limited Warranty | 1 Year | ||
| ||||
Finishes and all Other Furniture Products Finishes and all Other Furniture Products means all finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper mattresses, marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers, lamps, electrical components (other than light bulbs), recliner pull cords and handles incorporated into any furniture product. | 1 Year Limited Warranty | 1 Year |
*As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use.
**Bourne International’s mattresses are designed to be used with a foundation or an adjustable bed base foundation. After the first year of use, Bourne International will replace the sleep mattress on the following prorated basis: more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the replacement is covered. This prorated coverage extends up to 10 years, with each subsequent year beyond 3 years seeing a reduction of 10% in coverage until the 10th year, beyond which no further coverage is provided
***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.
****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and are not valid when heavy soiling or abuse is evident. These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
The following limitations and exceptions apply to the Limited Warranties:
Remedy
Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading “Cushioning”), the sole liability of Bourne International is limited to repair, or at its option replacement, of the applicable product or part found, upon examination of an authorized manufacturer’s representative of Bourne International, to evidence a material manufacturing defect. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Bourne International reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
In addition, during the period of any applicable Labor Coverage, Bourne International will pay, within one year from the date of delivery, reasonable and customary labor rates to repair or replace the defective parts (at Bourne International’s option) and shipping costs from the retailer to and from Bourne International, at no charge to the original retail purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. The costs associated with transporting the furniture or parts from your home to the retailer or from the retailer to your home are excluded from all Limited Warranties.
For Unattached Cushions with a material manufacturing defect, Bourne International will replace the defective Unattached Cushion provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties, and (ii) if requested by Bourne International, returns the defective cushion core contained within an Unattached Cushion to Bourne International, Inc. Attn: Director of Quality, 9700 NE 126th Ave. Vancouver Washington 98682. The remedy specified in this paragraph is Bourne International’s sole liability related to Unattached Cushions.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
All Products
These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non- residential uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer.
Chemical Treatments
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Bourne International.
Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather,” “Upholstered Fabric,” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling or improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Ashley.
Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Bourne International.
Limitations and Exceptions / Factors That Nullify Warranty Coverage
These Limited Warranties do not cover the following and may cause the Limited Warranties to be void and nullified:
• Fabric stains, soiling, and burns.
• Removing Identifying Manufacturing Tags.
• .
• Border wires, which run along the perimeter of the mattress or foundation, that are bent due to moving or bending.
• Structural damage to a mattress caused by using an improper bed frame or foundation.
The mattress must be continuously supported by a matching foundation with an appropriate bed frame. An appropriate bed frame must completely support the foundation. These Limited Warranties apply to queen and king mattresses and foundations only if they are used on an appropriate bed frame with a rigid center support having at least 5 legs and 3 cross slats.
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY DURATION OF THE PRODUCT OR PART AND NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF BOURNE INTERNATIONAL WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF BOURNE INTERNATIONAL OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.
SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. BOURNE INTERNATIONAL SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES.
IN NO EVENT SHALL BOURNE INTERNATIONAL BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS, OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL BOURNE INTERNATIONAL’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.
To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.
Contact the Bourne International retailer from whom you purchased your furniture to obtain warranty service. All claims must include the original bill of sale, the product QC Tag, and be filed within the applicable warranty period. Bourne International reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact Bourne International in writing or call our Customer Service.
Bourne International, Inc.
Attn: Bourne International Customer Support
9700 NE 126th Ave.
Vancouver, Washington 98604
Customer Service Phone Number: 360-448-6117U
Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Bourne International.
MATTRESS & FOUNDATION CARE INSTRUCTIONS
DO Do give your new mattress set time to “air out” upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible. | DON’T DON’T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. |
Enter your details below to save your shopping cart for later. And, who knows, maybe we will even send you a sweet discount code :)